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Terms of Use

TERMS OF USE

Company Information:

TEESHOPPEN

Vesterå 14, 1st floor

9000 Aalborg

Denmark

CVR No. 40569464

info@teeshoppen.com

Pricing

All prices are in euros (EUR) and will always include local VAT, but not postage.

Confidentiality of delivery and payment

When you pay for an order on the website, an order confirmation will be automatically sent to you as a customer once payment has been made. We will then pack and dispatch your order. TeeShoppen.com offers payment by credit card via PayPal and Quickpay.

Delivery and transport

All orders are delivered via DHL. We will dispatch your parcel with a Track & Trace number and full insurance. Orders are packed and dispatched within two (usually one) working days. Our delivery partners typically take 1–3 working days

to deliver, which is when you can expect your parcel. However, stock levels may cause unexpected delays.

If you choose ‘delivery to door’, we will always send the parcel to your front door. If you are not at home when the courier arrives, they will leave a note in your letterbox stating that they will try again a few hours later.

Right of Appeal

The rules on defects under the Sale of Goods Act may apply to the purchase of goods.

When you buy from us as a consumer, you have 24 months to make a complaint. This means you can either make a complaint, exchange the item, ask for a refund or receive a price reduction on your next purchase, depending on the situation. The requirement is that the complaint is substantiated and that the defect has not arisen as a result of improper use of the product or other harmful behaviour.

You must lodge a complaint ‘within a reasonable time’ after discovering a defect in the product. If you lodge a complaint within two months of discovering the defect, the complaint is considered to have been made much more promptly.

If the complaint is justified, we will reimburse your (reasonable) postage costs. The product must always be returned in suitable packaging, and please ensure you obtain a proof of postage so that we can reimburse your postage costs.

The goods should be sent to the following address:

  • TEESHOPPEN
  • Jellingvej 5,
  • 9230 Svenstrup J
  • Denmark

The parcel must be sent to our address, not to a parcel box or post office.

When returning your parcel, please describe the issue with the goods in as much detail as possible.

  1. Print a return label and fill it in.
  2. Send the product back to our address, ensuring you include the return label.
  3. Once we have received the parcel, we will send you the new sizes.

We do not accept parcels where postage has not been paid in advance or parcels that require payment on delivery.

Our extended right of cancellation is 101 days

We offer an extended returns policy of 101 days for all unused products. Upon receiving the product, we strongly recommend that you check the goods. If the packaging and/or contents are damaged on receipt, please report this immediately. You have the option to receive a full refund for up to 30 days after purchase, and for up to 101 days you can return the product and receive a credit note for our online shop.

You have up to 30 days after purchasing the goods to be entitled to a full refund. You can also return products and receive a voucher for our online shop for up to 101 days. The return option does not apply to gift cards, as a unique code has already been assigned.

As the buyer, you are responsible for paying the return postage yourself if the return is due to you having changed your mind about the purchase.

Returned products must be returned in the same condition and quantity as when you received them. Furthermore, they must not have been used and all original labels must be intact.

If the above conditions are met, we will refund the purchase price paid (for the product itself) upon receipt of the returned order.

PLEASE NOTE: After 30 days, the product can only be exchanged for a different size or a voucher.

General right of return – 14 days

You also have the option to exercise a general statutory right of return. You must notify us within 14 days of receiving the item that you wish to cancel your purchase.

Please let us know by email at info@teeshoppen.com or use our standard cancellation form. Make it clear in this message that you wish to invoke our returns policy.

If you simply refuse to accept the goods, you cannot cancel your purchase without clearly notifying us at the same time.

If you dispute the direct cost of returning the goods, you are responsible for the risk associated with the delivery of the goods.

Return Policy

Once we have received your parcel and it meets our refund criteria, you will receive confirmation that we have received it, and your money will be refunded as soon as possible. It may take up to 14 working days for the parcel to be delivered before we can receive and process it. We will usually refund the money on the same day we send you confirmation of receipt of the goods. It may take up to two weeks for the money to appear in your account. This depends on your bank, over which we have no control.

We recommend that you check your product for defects before removing our hanging sticker and discarding the original packaging.

We accept full returns and refunds for products when they are:

  • Unused – You have tried on the clothes but have not worn them.
  • New – they have not yet been washed

  • Damaged – if there is something wrong with the product when you receive it, please return it as a complaint

  • With an unbroken hang tag – if you’ve removed a sticker from the neck, the hang tag is no longer intact. So leave it in place whilst you try on the clothes

Footwear and accessories must be returned in their original box or packaging and dust bag, and must be sent in an additional protective box – please reuse the box in which they were originally sent. All labels must remain attached to the item being returned.

If the goods have been tried on in a manner not described above, we will consider them to be used, which means that if you cancel your purchase, you will be refunded part or all of the purchase price, depending on the commercial value of the goods.

Refund of the purchase price

If you wish to cancel your purchase, you will receive a refund of the purchase price for the returned item. If the value of the item has decreased due to your actions, this will be deducted from the purchase price.

If you exercise your right of cancellation, we will refund all payments received from you, including delivery charges (but not any additional costs if you choose a delivery method other than the cheapest one we normally offer), without undue delay and in all circumstances no later than 14 days after we receive notice of cancellation. We will issue this refund using the same payment method you used for the original transaction.

We may withhold a refund until we have received the goods back, unless you have previously provided proof of posting for the return parcel.

Return address:

  • TEESHOPPEN
  • Jellingvej 5,
  • 9230 Svenstrup J
  • Denmark

We only accept parcels sent directly to our warehouse address.

Right of exchange

We also offer the option to exchange items for the wrong size or colour if you wish. To exercise this right of exchange, the goods must be returned in the same condition and quantities, with the original labels intact and showing no signs of use. A prerequisite for such an exchange is that you specify the desired size or colour when contacting us. If the right of exchange is not met, you may exercise your right of withdrawal within 30 days of receiving the goods.

Processing of Personal Data

Your personal details, such as your name, address and telephone number, will be treated with the utmost confidentiality and will only be used when we need to fulfil your order. Statutory requirements mean that we must retain your personal information for a maximum of five years. TEESHOPPEN is responsible for the processing of personal data; therefore, the data is stored on a secure server. We do not share your personal information with third parties. PayPal & QuickPay are responsible for TEESHOPPEN’s payment solution, which means that TEESHOPPEN does not process your information when you use payment cards.

TEESHOPPEN’s parent company is TeeRetail ApS.

As registered by TeeRetail ApS, you always have the right to object to registration. You also have the right to know what information about you has been registered. The buyer always has the rights under the Personal Data Act and, in this case, you will be directed to the following contact address: info@teeshoppen.com

Copyright

The content of our website (text, graphics, logo, icons, images and information) belongs to TEESHOPPEN. Misuse and copying of materials without permission is therefore not permitted. To use our material, you must obtain permission from us.

Right to Appeal

If you wish to make a complaint about your purchase, please contact josefine@teeshoppen.com. If no resolution is reached, you may lodge a complaint with the relevant authorities in your area, provided the conditions are met.

Complaints Centre

  • Nævnenes Hus
  • Toldboden 2
  • 8800 Viborg
  • www.naevneneshus.dk

If you are a consumer living in an EU country other than Denmark, you can submit a complaint via the European Commission’s online complaints portal here: http://ec.europa.eu/odr

Cancellation form

(This form must be completed and returned only if the right of cancellation is exercised)

Recipient:

TEESHOPPEN

Jellingvej 5,
9230 Svenstrup J

Denmark

info@teeshoppen.com

Please tell us why I wish to exercise my right of withdrawal in connection with the purchase agreement for the following products / services: ____________________________________________________________

Date of Order: _______________________________

Order Received: _______________________________

Name of Purchaser:____________________________________________________________

Address of Purchaser:__________________________________________________________

Signature of Purchaser: _________________________________________

Date: _________________

(Only if the content of the form is set out on paper)